Hello,
I was testing out shopify to see how it works and I’ve decided that I want to deactivate my store. Now when I click deactivate and when I explain why shopify asks me for some password but i dont know what password becuase when I was making account there was no password just email and when I enter my email password it’s incorrect also when I enter any of my passwords it keep’s telling me that they are all incorrect.
Please someone help me I have not much money aside that I can spend
Have a nice day
Goce Tanevski
Hi there, @GoceTanevski !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, here is a great tool to use to see which store corresponds to which email address you used to sign up with. Please use that link to align your credentials on your end.
Here is also a help document that walks you through closing your store. Please use this as a reference for your records as well.
If logging into your admin is still giving you issues after applying the information above, feel free to use this link to contact our live support team so they can assist you in this closure themselves.
Let me know how this works out for you.