Why can't I deactivate my online store?

[tryingtoleave]

Hi,

I’m trying to deactivate the store. When I enter my password at the final stage, it kicks me back to the previous options of what I’d like to do (Deactivate, go yearly etc.).

I’ve emailed for support but none of the previous email addresses now work and there seems to be no live chat…

Can somebody please help?

[Iris]

Hi @tryingtoleave ,

Thanks for reaching out! I’m sorry to hear you’re having trouble deactivating an account.

We don’t have any other reports on this issue, so we should action some troubleshooting steps first to eliminate the localized issue. Please go through the following and let me know if the issue persists. In that case, it would be very helpful if you can share a screen recording of how the issue happens, so we can further investigate.

• Check if you’re using a supported browser and if your browser is up to date
• Clear browser cache and cookies
• Try accessing the page using an incognito window
• Try to access the page using a different supported browser or device
• Try accessing the page using a different internet provider (wifi or mobile data)

I am sorry to hear that you are closing your account. If you have any feedback for us or would like any assistance that would make your time at Shopify better, please do let me know!