Why can't I find a payment method with paypal?

Payments + Shipping & Fulfilment

Topic summary

Users are unable to locate PayPal as a payment option in their Shopify admin under Settings > Payments.

Key troubleshooting steps provided:

  • Regional availability: PayPal may not be supported in certain countries/regions. Users should check Shopify’s Payment Gateway resource to verify which providers are available in their location.

  • Account requirements: A PayPal account must be created before it appears as a payment option. Shopify automatically creates a PayPal Express Checkout account using the store’s email address.

  • Region-specific accounts: If users have a region-specific PayPal account, it may not be available in their current store’s region.

Additional context:

Once properly configured, PayPal payments from orders are received immediately. A step-by-step setup guide was referenced to help users through the activation process.

The issue remains unresolved for at least one participant who confirmed PayPal Express Checkout is still not visible in their payments section.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
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Why can’t I find a payment method with paypal?

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1 Like
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Hi, @p2klifestyle .

Thanks for reaching out and sharing your question with the Shopify Community!

To gather a bit more insight here, could you advise if you’re unable to see PayPal Express Checkout within your Shopify admin, Settings > Payments section?

Shopify will create a PayPal Express Checkout account using the email address you used to sign into your store. If you’ve already created a PayPal account with that email address, then you’ll receive payments from orders made with PayPal right away.

If you’re in the process of setting up your PayPal account, please see our set up PayPal on your store resource for the step-by-step process.

Feel free to thread any additional questions you may have here! I’d also love to hear more about your online business. If you’d like us to provide tailored feedback for your store, you can share your store URL here if you’d like.

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Couldnt find PayPal Express Checkout within my Shopify admin, Settings > Payments section

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Hi there, @sam567 .

Welcome to the Shopify Community and thanks for joining the thread.

There may be a few possibilities why you’re not able to see PayPal Express Checkout as an option in your Payments section.

You may be based in a country/region where PayPal is not supported. You can use our Online Payment Gateway resource to search by country/region to see which payment providers are available to you.

Here are some additional reasons why PayPal may not be visible in this section:

  • You haven’t set up a PayPal account. In order to use PayPal as a payment method for your store, you need to have a PayPal account. If you haven’t set up an account yet, you won’t be able to find PayPal as an option.

  • You have a region-specific PayPal account. PayPal may not be available in all regions or countries. If you have a region-specific PayPal account, it may not be available in your store’s region.

Let us know if these suggestions helped!