Hi, hope someone can help! I’m having trouble logging into my account using Safari on my MacBook. It works on Chrome but not on Safari. Already tried clearing cache/history but didn’t work.. thanks!
1 Like
Clear your cache and cookies on the browser. After this, completely reboot the browser. Try a different web browser, as well as incognito or private windows to rule out any browser issues.
1 Like
Hi, @brx6489 !
Welcome to Shopify Community.
Thank you for sharing your question with our network. Make sure to try the troubleshooting steps suggested by fellow user, @Marybob , and report back with your findings.
Also, can you please confirm which version of Safari you are currently using so I may concurrently run further tests?
I look forward to your reply,
Hi Olivia, I already tried those TS prior to posting here, and still not working.
My Safari version is Version 15.4 (17613.1.17.1.6)
Thank you so much for your reply, @brx6489 .
Based on my research it looks like there is a newer update since the 15.4 version of Safari. Can you please run an update and double check to see if the issue persists at that point?
As I have been unable to replicate it on my end so far, if you do still experience this, then please connect with our Support team for authenticated support and next steps.
We look forward to supporting you,