Hello,
I cannot log in my shop since Friday. When I tried to, it told me “This store is unavailable” with the mention “locked” and propose me to press the button back or go back to my admin dashbord. It’s been 6 days now and i still have no respond
My ticket number is: 24944371
Thank you
Hey @KactusKactus !
Your ticket is already in the hands of the correct team who are looking into and working on this for you. Once they have an answer, they will reply to you! We’re unable to look into this further for you via the Community for privacy and security reasons. You’re welcome to contact Shopify Support via the Help Center at any time for an update on your ticket. We’ll need to access your account securely with our live authentication methods in order to provide this update. We’d be happy to continue assisting you through live chat, email, or callback.
Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!