Why is my online store suddenly unavailable?

Technical Q&A
1

I register a shopify store two week ago. Customized the theme,set up payment & shipping, pick a lot products to sell (this takes a lot hours of work). Since Yesterday, whenever I try to login to my shopify(wholesalebabyclopro.myshopify.com ) admin or visit my website(www.ropapormayoreo.com), I get the error saying
“wholesalebabyclopro.myshopify.com is currently unavailable.”
What’s really going on? Payment was charged but I was not able to see my business running.

How can I fix this!!

My ticket ID： 32591923.

Can you help me? I need your help

2

Hi there, @ropapormayoreo .

Welcome to the Shopify Community and thanks for sharing your question here.

You mentioned that after working on your store and adding your payment and shipping information you’re unable to log in or view your storefront. I truly understand the time and effort you’ve put into your store. Rest assured, I’ll share what next steps need to be taken and point you in the right direction to receive assistance.

Our community forums are a great place for merchants, partners, experts and designers to form discussions around business conversations, the platform, technical questions and learn more about Shopify. We are unable to provide account-specific support or look directly into support tickets.

Since you have a support ticket created, I recommend replying directly to it. This will ensure that you’re corresponding with the appropriate team to handle your request. Please keep an eye on your inbox, spam or junk folder for correspondence from our team.

If you have any non-account-related questions you’d like answered, please feel free to share them here.

3

It has been 3 days, my problem has not solve, I will wait for you to solve it, and then update the question.

My ticket ID： 32591923 and 32596046.

4

Hi again, @ropapormayoreo .

Thank you for your reply!

I truly understand the urgency to resolve this issue as you’re unable to log in and access your store.

Please be advised that the appropriate team is handling your request. On our community forums, we are unable to look into support tickets as we don’t have the authentication tools required to do so. I kindly ask that you respond directly to your existing ticket to receive the most accurate and up-to-date information for your query.

5

It has been 7 days, my problem has not solve

I replied to My ticket ID: 32591923 and sent 3 emails with no response
I sent a message to My ticket ID: 32596046, and they asked me to reply to a message, let me find ticket ID: 32591923 to solve the problem.

I am very dissatisfied with their service attitude. I want to ask if you can solve the problem?

6

It has been 11 days, my problem has not solve.

Can you solve the problem?

7

Hi, are they saying that your account has been lock up by risk team? I have the same issue as yours.

8

In the past 12 days, my account is finally available, thanks

9

Yes, they have updated my account but need to upgrade the plan

10

what does it says? please share with me. How long have you waited?

11

*** here from Shopify Risk Operations Team. I hope you’re well!

We were able to update your Shopify account wholesalebabyclopro.myshopify.com and you’re now good to go and log back in (please select subscription to reactivate the store fully)

12

Hi, did they told you that the risk management is the one closing it or what happened?

13

they didn’t tell me why