I can no longer login to Shopify from my iPhone. It used to work. I can still login from my computer.
When I try to login from my iPhone, it goes into an endless loop repeatedly saying “Logging you in to…”
I had this happen on my Android 1 time. It ended up going away on its own the next day. If you’re in a hurry you might try restarting your phone, otherwise I think it will “fix itself”.
Tried that. No luck. It’s been happening for over a week.
No response? I can’t manage my shop from my phone anymore. That’s big.
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Hey, @mh123456789012 .
I’m Helen from Shopify Support, and I’m here to help!
Not being able to log in to your account is very frustrating, so let’s get to the bottom of this so that you can continue to run your business from your phone!
First, could you please clarify if you are logging into your Shopify account through a browser on your phone (Ex. Safari, Google)?
Or, are you experiencing the login issue when attempting to sign in through the Shopify Mobile App?
I’ll watch for your reply.
Through the Safari browser on my iPhone.
I’m trying to login through the Safari browser on my iPhone
Thanks for that information, @mh123456789012 .
I highly recommend installing the Shopify Mobile App on your phone, which makes navigating through your admin and running your business much more functional on your device. You can install it here.
However, for your browser login issue, have you tried logging in on your phone using any other browsers?
Please make sure your device is updated, and then try clearing the cache on your phone for Safari. Here are the steps to do that.
Let me know the outcome!
hey helen im having issues logging in to app, i get a error message everytime after i put my password in, is tgere a way to fix this
Hey, @sparklebytink . Sorry to hear that!
What exactly does the error message say after you enter your password? This will help us know how to start going about troubleshooting this for you, so please also provide a screenshot of it if you can.
Thanks!
Hey Helen I had spoke to someone else from your staff and they helped me
with some of the troubleshooting and my app started to work again.
That’s great! Thanks for following up, @sparklebytink .
Please feel free to share which steps you took towards a resolution. This way if someone else is having the same issue and they come across this thread, they’ll be able to work through the same steps you took. And hopefully it’ll help them too!
Hi! What steps were taken to fix this? I cannot log in on my phone either through the browser or the Shopify app. Keep getting a error message. I can log in on my desktop though.
Hi, @Kitedwards30 . Thanks for reaching out about this, but sorry to hear you’re having trouble logging in to your Shopify account on your mobile device.
In order to have a better idea of the troubleshooting steps needed to resolve this for you, could you please let me know what the error message says that you are receiving on both your browser and with the mobile app? Thanks!
hi @Helen @I can’t login my Shopify iPhone app too. Below I’m posting the error message. This also happens when trying to log into the Shopify inbox app on my iPhone
Hi helen
I have a problem also to login to Shopify, I’ll sent you the error message hope you can help me.
thanks