Why can't I reach the support options on my eCommerce platform?

Shopify Discussion
1

Hi!

I am trying to contact Shopify support but I am unable to. I am able to reach the support options page but when I click on either one, they’re all saying I need to select a store. I double checked to make sure I was logged in. I try to go back to select my store the page flashes for one second and goes back to the support options. Is there anyway around this? Thanks.

1 Like
2

I’m having the same issue - I keep going around in a loop

2 Likes
3

Hopefully someone on the admin team can help get this issue resolved soon.

4

HI @chickie0

You could try to check this link to contact Shopify Support through live chat or email without logging in to your store.

I hope this helps.

5

Hey, @chickie0 !

It sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to visit the support page after each step to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, consider logging out of your account and proceeding to create a support ticket without logging in. Our support team will advise you of the alternative authentication method if it’s required to investigate your concern.

6

I haven’t been able to log in for 20 days and support keeps sending in circles. Absolute worst customer service in the history of the world,

7

The same, I have begged people to help and they tell me to log in and i say that’s my problem. And they send to a link that requires me to log in