Hi there! I’m trying to refund a customer (payed through PayPal) however it’s not letting me. It keeps saying “You do not have permission to refund this transaction”. I’m the business owner and only employee…
Does anyone have any suggestions?
Hi, @Cocoanutty !
I’m Miles from the Social Care team at Shopify. Thanks for reaching out about your issue with processing a refund on PayPal.
As PayPal is a third-party payment gateway, we are limited in the support we can provide when something goes wrong. If my suggestions below do not work, please contact PayPal directly and quote the error code, error message and order details to them, and they will be able to help you work out what the issue may be.
When you create an account with Shopify the PayPal Express Checkout account is created with the email you used to sign up for your Shopify store. Before you can receive payments, you will need to complete this setup. We have more info on this in our help doc here. PayPal also has more info on this error.
I am sorry I can’t be more help here, but I urge you to contact PayPal to make sure the account is set up and activated on their side. If they advise something is wrong on Shopify’s end, please be sure to let us know. We are available 24/7, so you can contact us at any time of the day or night.