Hello, I got a problem with email marketing template. When I want to save the template I edited it says that I have to verify my email that I already have verified.
I can’t click to edit the email or anything. If you know what to do, please help me.
Thanks.
Hello @fjulap ,
This is Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.
Here are some suggestions to help you troubleshoot the issue.
→ Try verifying your email address again. If you’ve already verified your email address, you can try verifying it again. To do this, go to your Shopify admin and click on Account > Account Information. Scroll down to the Email address section and click on the Verify email address button.
→ Cached data can sometimes disrupt certain features. Try clearing your browser’s cache by accessing the settings and selecting the option to clear cache.
→ If you’re using a Shopify app to create and send email marketing campaigns, make sure that the app is up to date. Sometimes, bugs can be fixed in app updates.
→ Certain browser extensions or add-ons may conflict with Shopify’s interface. Temporarily disable any extensions, especially those related to email management or ad-blocking, and check if the problem persists.
→ Try logging out of your Shopify account and then logging back in. This can help refresh your session and clear any errors that might be causing the problem.
→ Experiment with a different browser. If the issue continues, attempt to access and edit the email template using an alternative browser. This can help determine whether the problem is specific to one browser or more widespread.
→ Contact Shopify Support. If none of the above steps resolve the issue, it’s recommended to get in touch with Shopify’s customer support directly. They possess the necessary tools and resources to investigate and resolve account-specific technical problems.
Let me know if you have any questions.
Gina