Core Issue:
Store owners encounter a non-responsive country/region dropdown during checkout, preventing customers from completing purchases. The field appears blank or unclickable, blocking progression to payment.
Root Cause & Solution:
The problem stems from missing shipping zone configurations. Countries must be explicitly added to shipping zones to appear in the checkout dropdown.
Resolution Steps:
Key Points:
Current Status:
Multiple participants successfully resolved the issue using these steps, though several newer inquiries remain unanswered and appear to need individual troubleshooting assistance.
Hi Brie
this is the screenshot of the error I get when checking out. My store address is :
And that is the product I tried to buy, the delivery address is in York, Ontario, Canada.
Please help. Is it possible to contact you via email or private messages? Thank you
Hey, @ElOcasoApparel !
Thanks for the link and the screenshot. Iâm able to checkout with that product with a variety of Canadian addresses, without receiving any errors:
Would you mind sharing a screenshot of the exact order you were checking out with? Thanks!
Hi Brie,
I also have same issue cannot selecting country during checkout in my web, can you help me, please?
Hey, @TobyNg1 !
Iâd be happy to give you a hand with that. Have you already setup shipping rates for all of the countries that you ship to? As mentioned in the above thread, any countries that arenât included in a shipping zone wonât be selectable in the checkout. You can check your zones by navigating to Settings > Shipping > Manage rates (beside each shipping profile). Youâll see all of the countries you currently have shipping zones for under the âShipping toâ section. You can find more help with that here. If youâve done this already, let me know and I can take a look for you. Cheers!
Hi @Brie ,
Problem is fixed, thank you very much!
@TobyNg1 -
Glad to hear it! Have a good one.
My customers cannot select Country of Origin at Checkout.
Iâve read about changing the settings for where shipping to, but I do not ship or deliver items.
Help?
Thanks, pattyfca
Hey, @pattyfca !
If those are digital products, you likely just need to turn off the âthis item requires shippingâ option in the productâs settings. Are those digital, or are your items pickup only? Cheers!
Hi Brie!
I follow your guide. But It doesnât worked for some reason .
and I have also a message that sad (your payment canât be processed for technical reasons).
for payment method I used paypal .
Would you please look for my store?
I was having the same problem. That is a new update in shopify.
Go to Settings->markets
You will see International by scrolling down.
Go to Manage-> ACTIVATE
That is it. Hope it works for you.
Now create shipping zones and rates for different countries as per your store products and deliveries.
Hi Brie, Im having the same problem⌠Rates are setup correctly for the USA but USA does not appear on the drop down? The productâs weight is also within with the rate specs so itâs not that. see attached, and her is the store link: https://www.deskstand.com/
THIS FIXED MY PROBLEM THANKS MATE!
Hey , I was facing the same issue. I tried what you said . In the country/region drop-down itâs only showing United States, though I want other countries to be shown too. As my customers are texting me this Issue. I have mentioned other countries in the shipment zone but itâs not showing. Help Please.
Hey ,
I have the same problem how can i solve it ?
Or From where can I set a country as you said
Hey ,
I have the same issue as I did everything you said up for my friend but still its not working its showing like this
hey can you help please !
How did you fixed the problem ?
I did same as she required but it didnt work
Where can I send you the screenshots, my country/reigon is blank too,
