Hi guys! I’m currently having an issue with my store. I was testing to see if a product could be shipped to my address and it says your cart has been updated and the items you added can’t be shipped to your address. Remove item to complete your order. This has never happened before
Is this happening to for certain items or all items? This is due to a change with your shipping parameters…either item weight exceeds courier limit, etc.
Are you offering real time rates or flat rate for some or all methods? Look forward to your response.
It’s only happening to certain products. My headwrap Collection
do you have weights on all items/variant within this collection? are you offering real time rates for shipping?
That could be the problem. That’s what I need help with.
Lets jump on a quick call to discuss - I could probably identify the cause in a few minutes and provide solution.
Hi, I have the same issue for Only for my Pre-order products. Just wonder if a solution have been found? The shipping method is set same as all other products based on cart price…
I’m having a similar problem.
I use two Dropshippers, one is Printful and other is Printfy.
Products from Printful are cause the error. When get to checkout and it tries to calculate my shipping it says it gives me an error “that my cart has been updated and items you added can’t be shipped to your address.” Printify products go through fine.
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How are you accounting for multi drop-ship scenario - Do you need to set origin zip on the item for each dropshipper in order to provide an accurate shipping rate to your customer? There is a very simple solution.
thanks, it was technical issue on my dropshippers end.
But now Im having an error with a product I manually added.
I added my zones, with rates but when i go test the item to purchase it gives me the error of The item doesnt ship to your location. Remove it to check out…
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My team and I just set up a new store. We began taking orders yesterday. We have 2 products; one has 4 variants, and the other has 5 variants. Orders domestically and internationally have been processing without a hitch, until this morning. We received a message from a customer in Pennsylvania who received a message that we couldn’t ship to that area. We are not using flat rates. The customer tried to order 3 shirts, 7 ounces each. As I review previous orders, none of them exceeded 2 shirts. This is the only order for 3 or more. Can you provide help? Thank you greatly for your help in advance.
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having the same issues with a new website im trying to setup.
Here’s what I did to resolve that issue. I realized that the shipping settings were limited to only one type, in my case: USPS First Class Mail. If a customer ordered more than 2 items, it exceeded the weight for First Class Mail and since no other USPS services were selected, it wouldn’t let the order go through. To rectify this, I simply selected all of the available USPS services (with the exception of media mail) and it worked. Hopefully that helps you. Go to Settings>Shipping and delivery. Then select “Manage rates” in the General shipping rates box. Scroll down to “Shipping to” section. Select the menu button(…) next to the carrier name. Edit rate. From there you can select all of the services required to fill your orders.
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You are a blessing in disguise seriously!
Crystal
Hey I’m having this same issue but don’t understand your solution. I get an error only with my printify products. all my manual and printful products are fine. Not sure what to do about this and having customers contacting me.
I am currently having this issue with every other customer almost.
Hey i’m having same issue. Will like to know ifyou found a solution?
I’m experiencing the same problem. Can someone assist me. I had a customer leave my site today due to this problem.
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