Why can't my staff access the online store after verifying email?

Shopify Discussion
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I added/created a staff to my store, with 2SAuthentication - email has been verified - when he logs in it says create your store, how do i link staff to my store. thanks

1 Like
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Hi there, @COLLINNOLE

I would advise reaching out to our live support with this question as they can login to your account to see what is going on.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options “account” then “logging in” then scroll down - here you’ll see the live chat option. Thanks!

3

Hi there, @COLLINNOLE

I would advise reaching out to our live support with this question as they can login to your account to see what is going on.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options “account” then “logging in” then scroll down - here you’ll see the live chat option. Thanks!

4

Hello @COLLINNOLE ,

I am Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot. Hope you are having a good day.

Here are some steps you can take to link the staff member properly to your store.

  • Ensure that you’ve invited the staff member to your store using the correct email address. Double-check that you’ve sent the invitation to the right email associated with their Shopify account.

  • To send an invitation to a staff member, Navigate to Settings > Users and permissions, click Add staff, enter the staff member’s email address, select desired permissions, and then click Send invite.

  • The staff member needs to receive and accept the invitation to become a staff member of your Shopify store. Make sure they have accepted the invitation by checking their email and following the provided instructions.

  • Once the staff member accepts the invitation, you need to assign them the appropriate permissions to access and manage various parts of the store. Depending on their role, you can grant them permissions like managing orders, products, or settings.

  • If the staff member is still encountering login issues, including a “create your store” message, they should ensure they’re using the correct Shopify store URL, clear browser cache and cookies, verify accurate initial login details, and utilize the appropriate email associated with their staff account before attempting to log in again.

  • If the issue persists, you can reach out to Shopify’s customer support for assistance. They can help troubleshoot the issue and provide guidance on resolving it.

Refer to this guide on Managing staff.

I trust this will be of benefit to you. If you find the answer helpful give it a Like and âś“ Mark it as an Accepted Solution.

Gina