Why did my dynamic checkout button disappear on Debut theme?

Store Design

Topic summary

A Shopify store owner using the Debut theme found that their dynamic checkout button (“Buy it now”) suddenly disappeared from product pages, despite the setting being enabled.

Troubleshooting steps taken:

  • Initially suspected a recently installed app (VITAL+40) might be interfering, but disabling it didn’t resolve the issue
  • The button appeared normally for others viewing the site externally
  • On the owner’s side, the button space existed but remained empty on desktop, and showed only half-visible on mobile

Resolution:
The issue was isolated to browser-specific problems:

  • The button displayed correctly in incognito/private browsing mode
  • This indicated browser cache and cookies were causing the visibility issue
  • Clearing browser history and cookies resolved the problem
  • Other customers could see the button normally throughout

Note: A follow-up user (sara_123) reported experiencing a similar dynamic checkout button issue even after clearing cache and cookies, suggesting the problem may persist for some users.

Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
1

I’m using Debut theme for my shopify shop.

Although i’m click on Show Dynamic Checkout button, but it didn’t show the button on the product pages.

Last few days, this button still appear on product pages, but it suddenly gone and disappear.

Anyone know the reason ? Please help.

2

Hey @ongcheekoon7 ,

Welcome to Shopify Community.

Have you done any changes or installed apps recently in your webshop?

Let me know because suddenly I don’t think this happens.

Thanks!

3

Hi dmwwebartisan,

I didn’t done any changes, but i have installed app VITAL40+

4

Hey @ongcheekoon7 ,

Maybe that can be the reason?

Try to disable that app and check. If that button works.

Thanks!

5

Hi dmwwebartisan,

After disable, it also same. No show button too.

6

Hey @ongcheekoon7 ,

Hmm. It needs to look inside what happens. Is it possible for you to share your product URL? I will check HTML if still that button there?

Let me know.

Thanks!

7

Hi dmwwebartisan,

Appreciate your help.

www.euphoricboxes.com

My side here, it got a space for the button, but no show the button.

8

Hey @ongcheekoon7 ,

Please check the following screenshot and confirm if I am in right place.

cat-site.jpg
cat-site.jpg1018×431 45.2 KB

9

Hi @dmwwebartisan

Yes, you are in right place.

Do you see the button? but my side the place is empty.

10

Hey @ongcheekoon7 ,

Yes, I can see Buy it now button.

Is it not appearing on your side?

Thanks!

11

Hi @dmwwebartisan

Yes, it’s didn’t appearing on my side.

What’s wrong like this issue? Can help?

12

Hey @ongcheekoon7 ,

It is completely not appearing your side?

Please share a screenshot if possible. Maybe because of color you can’t see the button.

Thanks!

13

problem1.png
problem1.png1366×768 144 KB

14

Hi @dmwwebartisan

Is it will be my PC problem? i checked in mobile, it got show the “Buy It Now” button in half invisible .

15

Hey @ongcheekoon7 ,

It is very strange. I think, it is not showing for your country?

Please check the setting.

Thanks!

16

Hi @dmwwebartisan

Which setting i need gonna to check?

17

Hey @ongcheekoon7 ,

Well, I am not sure. But as you said it is showing on your mobile then it should show in your desktop.

Can you please remove your browser history OR Check in incognito mode in chrome?

Thanks!

18

Hi @dmwwebartisan

Yes. the button got show in incognito mode.

So, what is that mean ?

1 Like
19

Hey @ongcheekoon7 ,

It means your browser history or cookies has some issues. So in normal browsing, you couldn’t see that button but I can. If it shows in incognito mode then

all other your customer can see it. So don’t worry.

Remove your browser cookies and history and try to check that is the problem of your browser.

Thanks!

1 Like
20

Hi @dmwwebartisan ,

Thanks your advice. Your advice so helpful.

Have a nice day to you.

1 Like