Can anybody from shopify please help me get a refund .i was charged exacly on the same day i opened a store i was not expecting it as i throught i had a 14 day trial , i closed my store on the same day because i was only testing shopify, 20 days later i saw R561 ($33.35) including tax deducted from my account , i was using my brother’s credit card and he is really angry he wants me to get it back Will somebody from Shopify please help me and look into a refund for me.
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@linkschibz
you have delayed on time to Close the account, So the Charges are applied after the 14 days free trial,
if you have any issue contact to the Shopify Support team,
i opened the store that day and they charged me that same day i even closed the store on the next day , i only realised they charge me that day 20days later
Hi there @linkschibz !
Sorry to hear you feel you were billed in error for your Shopify store.
If you have correctly closed your store down in this way before your trial times out, you should not be billed for the use of Shopify.
If not, you’d just need to be sure you’ve closed your store and account as laid out here on our help site.
Once you have done so, you can reach out via our Help Centre here for account support.
There we’ll be able to access and discuss your account with you securely and see if we can request a refund for you in the circumstances.
All the best!