Woke up to a very upsetting morning today. Shopify all of sudden closed / terminated our beloved website. We’ve invested hundreds of payroll hours, paid a monthly subscription, paid for the Empire theme/coding thing. I tried emailing back to the email but no help. I don’t understand why. We are a legit brick and mortar store. American Boiler Company (American boiler supply) from New Jersey. Everything we had listing was Legit and not violating the shopify policy. The last thing was Wednesday the 19th a customer card declined about 5 times that was attempting to do a local pickup?? Is that what triggered this. Someone please help. I’m tens of thousands invested in here. And now I have nothing.
Hello, @AmericanBoiler !
Thanks for reaching out here in the Shopify Community!
I can appreciate that this may be a difficult situation to be dealing with right now, as you have invested so much time, money, and effort into your website. I’m limited in my ability to investigate the specific details of your situation as we don’t have access to account specifics from the forums here ourselves, but I want to assure you that your frustrations are valid. It’s never easy to deal with unexpected setbacks, especially when they have such a significant impact on your business.
I would encourage you to reply to that email received for assistance and clarification about what has happened, as the team dealing with this will be able to provide information on this and allow some time for them to respond.
Let me know if you have any other questions!