When I make a change to a product description and save, the changes appear to have saved and show up on the store site, however, after a few minutes the changes are gone and it reverts back to the old description. I have tried many different ways to clear, delete, clear formatting, and the problems persists.
Hey @4everbound !
We’ll want to investigate this further as changes shouldn’t be reverting once saved. Our Technical Support can check the logs to see where the issue is but will require that you supply an estimated time for when you edited the product and when you see it was changed. Timeframes (the smaller the better) will be required in order for our teams to review the logs.
You can contact Shopify Support by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
I just made a change to the product “1-Book Kit” at approximately 2:54 pm MST saved, exited, opened the product again and I saw it “revert” maybe 30 seconds after I made the changes.
I just made a change to the product “1-Book Kit” at approximately 2:54 pm MST saved, exited, opened the product again and I saw it “revert” maybe 30 seconds after I made the changes.
Thanks, @4everbound !
As mentioned above, please contact our live support team and be sure to provide them with this information.
Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.
In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.
Issue Summary: Product description changes are not saving, reverting back to the previous version. Escalate to TMS so they can check the logs to see where the issue is.
Example: Change made to the product “1-Book Kit” at approximately 2:54 pm MST saved, exited, opened the product again, and saw it revert approximately 30 seconds after the changes were made.
We have this issue all the time!!! I have complained about it before. This system is absolutely worthless if our work is not saved. What is being done about this?
Hey @conniesfilter ,
I understand your frustration. We’ll want to investigate this further as changes shouldn’t be reverting once saved. Our Technical Support can check the logs to see where the issue is stemming from.
Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.
Did you ever get an answer to this? It is happening to me and so frustrating.
Thanks in advance.
Yes, we did. Shopify support was able to identify that our issue was caused by a page builder app we are using. Once they found the issue, it was an easy fix. Best of luck to you!