A user reports being locked out of their Shopify account for 10 days after being randomly logged out, without access to the associated email or phone number. Despite contacting live chat three times and opening a support ticket (#84791115), they have received no response.
Other participants confirm similar frustrations:
The consensus is that Shopify’s support has significantly deteriorated, with the company prioritizing automation over meaningful customer assistance. The issue remains unresolved and ongoing.
I was randomly logged out of my account 10 days ago, I don’t have the email address or phone number associated with my account, I’ve contacted shopify via live chat 3 times in 10 days and have never received a single reply from anyone.
ticket number:
51119748
Because customer support is terrible, lol
I dread when I have to contact support.
Shopify used to be amazing. Unfortunately is has now gone the way of Facebook… It is really sad to see what this company is becoming. Instead of actually helping customers, we are now just fighting with AI bots to even get to a person, only to get generic nonsense replies with no help whatsoever. After fighting with this for a while, you might be lucky enough to have it “escalated”… only to wait weeks, receive no reply and the ticket being closed. This is no longer the company it used to be. It gets worse and worse.