Hi! I’m currently building my store, and I have set all of my product photos with their background as transparent. But when I go to look on my website some have a random white background and others don’t. I’ve tried reuploading the transparent photos over 4 times and nothing seems to be working. Has anyone else had this problem?
Topic summary
A Shopify store owner is experiencing an issue where product images with transparent backgrounds are displaying with random white backgrounds on some products but not others.
Problem Details:
- All product photos were uploaded with transparent backgrounds
- Some images display correctly while others show an unwanted white background
- The issue persists despite re-uploading the transparent images 4+ times
Current Status:
- Store URL shared: https://tatemerch-4087.myshopify.com/
- No password protection on the store
- Support teams (GemPages and Cedcommerce) have requested access to investigate
- Initial attempt to fix the issue was unsuccessful
- Awaiting diagnosis and solution from support teams
Hello @Cashflow123
Could you please share your store url ( with pass if your store password is enabled ) then I can see and suggest something for you?
Best regards,
GemPages Support Team
Hello @Cashflow123 ,
To help you with this situation, we need your store URL, please provide it to us so we can check the issue and let you know the best possible solution.
Regards,
CedCommerce
Thank you! My URL is https://tatemerch-4087.myshopify.com/
There should not be any password
Thank you! My URL is https://tatemerch-4087.myshopify.com/
There should not be any password
Actually I thought I fixed it but I didn’t, sorry about that. But help would be very much appreciated! 