@When I go to my check out page.
Then it takes much longer to continue.
The page just keeps loading.
As a result, customers do not complete the purchase, which is a great shame.
Can someone help me with that.
Greetings Maikel
Hi, @MaikelS .
Thank you for reaching out and posting to the Shopify Community!
I understand that when customers and yourself are navigating to checkout it takes a long time to load and as a result, customers are not completing their purchase.
To gather a bit more context, could you advise on the following:
- Share your store URL so we can try and replicate the error
- When did the issue first start and what browser/device is this occurring on
- What part of the checkout process is loading slow
- Share a screenshot of this section
- What was the last step you took before the checkout issue
Looking forward to hearing back from you and learning more about the ongoing issue.
hello
When you visit my webshop and type in the top bar, it will continue to load.
When you click on the shopping cart to proceed to the checkout page, it will also continue load.
I’ve had this problem for a week and it really needs to be solved as soon as possible.
Greetings Maikel
Thanks for your reply, @MaikelS .
I did a bit of troubleshooting on my end as well. Initially, when I added the product Mini Aroma Diffuser to the cart and headed to checkout I did not experience a delay. However, I removed the product, then re-added it to the cart and experienced continuous loading. I’ll share a screenshot of this below.
What theme are you currently using? To see if the issue is theme related, could you try adding a fresh Shopify theme to your store to see if the issue can be replicated? The reason I suggest this is that we can see if the issue carries out on an unedited theme with no code changes. We have a step-by-step process included in our adding, previewing and buying themes resource.
Have you already looked into setting up a social media strategy? I noticed you haven’t had a chance yet to set up social media icons within your footer section. If you’d like to advertise across social media and learn more, check out our Shopify Blog post on how to create a social media strategy.
I hope this helps!