I recently verified 2 domains via email that I purchased from the Shopify ‘domains’ section (I bought another by mistake but just decided to go on with it, it redirects to my main domain). I got 2 billing emails and then 2 verification emails, I clicked the link but it just kept loading infinitely. Later I clicked the link again and it said that the link expired and I need to get a new one. So I clicked resend email on Shopify, which lead to a server error. Tried again and same thing. So now I’m stuck here. Also the website works perfectly.
Topic summary
Users are experiencing issues with domain verification after purchasing domains through Shopify. The primary problem involves verification email links that either load indefinitely or show as expired when clicked. Attempting to resend verification emails triggers server errors.
Key Issues:
- Verification links in emails expire or fail to load properly
- Resending verification emails results in server errors
- One user reports inability to set up Zoho email due to domain verification failure, despite purchasing the domain directly from Shopify
Resolution Path:
Shopify support staff recommend contacting the authenticated support team through the Help Center for assistance. In many cases, domains may already be verified despite the error messages. Support can reprovision verification emails and investigate account-specific issues that cannot be resolved through the community forum.
Status: At least one user confirmed the issue was resolved after contacting support directly. The thread remains active with ongoing similar reports from other users.
Hi, @Amaan3
I understand that you are seeing expired links within your email when attempting to verify your domains. It is very likely in this instance that your domains are already verified, although in the event that they are not and the links are not working, we can help with that.
In order to do so we can verify your information through our help center where you can then chat with one of our live support advisors who can reprovision this email for you there and then.
You can reach the help center here.
Besides that, how is your store-building experience going so far? Can you tell me a bit about your store?
Thanks, reaching out to your support team worked
same
Hey there, @JerseyClub ! Thanks for taking the time to follow up on this older thread! My name is Imogen. It’s good to meet you!
As per some earlier posts in this thread, we’ll want you to get in touch with our Authenticated Support Team via our Help Center! They’ll be able to get you authenticated and dig into this domain issue in more detail than we can here in the Community! This will allow us to troubleshoot things better for you, and find a resolution more quickly, as well!
Hello, I am having the same issue with my domain. I cannot set up my Zoho email, because it says the domain cannot be used for this. However, I bought the domain on Shopify itself?