The checkout button is no longer working on our site. I choose a delivery date and our local zipcode, which should work, but when I click on “checkout” nothing happens. I have tried it on my phone and multiple browsers and keep having the same problem. Now I know why our sales are way down this week. I am not sure why it no longer works. Please help me fix this. https://thedavisrefillery.com/ Thanks!
Hi, @abanks .
I’ve tested your store’s checkout on my end and seem to be getting the same error with the checkout button.
To troubleshoot this, are you able to test your store’s checkout button on your end using a fresh copy of a Shopify theme? This will help us determine whether or not there is any interference from a third-party code or app. To install a new Shopify theme, you can go to Online store > Themes > Explore free themes and select a theme to add to your library. From there, click on Actions > Preview, and you can then test your store’s checkout button to see if it will allow you to proceed to the checkout page.
If the issues don’t persist on the fresh theme, chances are a third-party app is interfering with how your checkout button is meant to function. If you or a developer working on your store have made any code changes recently to your theme, the newly added code may also be the cause of this issue.
If you need further help to look into your issues, you can contact our team so that we can take a closer look at your account from our end. We aren’t able to do this via the Community Forums at this stage, but you can reach out to our support team via our help centre here. Once you’ve logged in to your store on our help centre, type in your question or the topic you need help with. After that, you should see the ‘Get Support’ heading at the very bottom of the page, and you can click ‘Continue’ to start a support request. From there, our support team can assist with your query further.