I noticed that the phone support option seems to be discontinued why is that, exactly how do merchant get help if there is no call back support???
Hi, @blabitapparel . Thanks for posting your concern about this.
Shopify does still offer phone support, but as callbacks now. In order to schedule a callback, please login to your account through the Shopify Help Center. If by chance there are no callback spots available at the time (you’ll know this if you do not see a callback option on the contact page), a Support Advisor will be happy to help via live chat or email.
For questions or concerns that do not require immediate attention, or require account access, please feel free to create a new topic for it here in the Community. All the best!