Why has the PayPal payment option disappeared from my store?

Payments + Shipping & Fulfilment

Topic summary

Multiple merchants report that PayPal has disappeared as a payment option in their Shopify stores. Some users indicate it vanished after disabling it or never appeared initially, even when searching for it in the payment methods list.

Troubleshooting steps suggested:

  • Navigate to Settings > Payments > Additional payment methods
  • Click Add payment methods and search for PayPal
  • Select and activate PayPal from the results

Potential solution identified:
One user resolved the issue by activating PayPal Wallet specifically:

  • Go to Settings > Payments > Management > Manage payment methods
  • Find and activate PayPal Wallet

Screenshots shared by affected users show PayPal completely absent from both active payment methods and the available options list. Support staff recommend contacting Shopify directly if PayPal doesn’t appear in search results, as this may require account-specific investigation. The issue appears to affect stores in multiple countries.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hello, for my store for about 10 days, I set up a company in the UK today and opened a PayPal business account, while trying to connect it to my shopify store, the PayPal payment method disappeared. I can’t find the paypal payment method in the payments section and I can’t add it to my store please help

2

Hi @Elctruler ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with setting up PayPal, to ensure this gets resolved. To confirm I’m fully understanding, was PayPal previously available within the Payments section of the Shopify admin?

If so, I encourage you to complete the following troubleshooting step:

  • From the Shopify admin, head to Settings > Payments.
  • Under the Additional payment methods section, select Add payment methods.
  • In the search bar, type PayPal.
  • Select this payment option by clicking Activate.

In the case you don’t see PayPal as an additional payment method, please feel free to connect with us directly. This will allow our advisor team to investigate further and ensure this gets resolved as quickly as possible.

Please let me know if you have any other questions or concerns.

3

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Mine ain’t showing PayPal. Not even showing in the search results.

4

did you fix this,? i have the same

5

Hi, @Paul_Fraser2 !

Thanks for joining this thread. If you go to Settings > Payments, can you see an option for PayPal under Additional Payment Methods, as shown here?

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If not, please share a screenshot of what you see on that screen? Thanks!

6

Hi, its just completely dissapeared, i disabled it but now want to enable it,.

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7

It also no longer appears in the list of options

8

Hi @Paul_Fraser2 ,

If you click “Add payment method” and look for PayPal, is it missing entirely? Can you also tell me what country your store address is in?

9

I have the same problem , i didnt even try to disable it it never showed up.

10

Hi, @Dunusha !

Thanks for reaching out. Are you able to add PayPal as a payment provider as Victor suggested?

11

I had the same problem. I found out my PayPal Wallet had not been activated. After activating it, it is now showing on the checkout page.
Go to Settings > Payments > Management > Manage payment methods > PayPal Wallet ( Activate it).

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