Why I lost my store after I update some information about my contact email and store name?

Shopify Discussion
1

why? who can help? is there any body or support from shopify? if it happens often how can we believe shopify?

I just update the configuration by admin page. it happened!

2

Hey there, @sherry123

I am sorry to hear you are in this situation, I can imagine how stressful not being able to access your store would be. I will be reaching out to you via email directly to authenticate you as the owner of the account and get the appropriate team to look into this and update this for you. I will need you to respond to that email directly confirming the myshopify.com address of your store as well as some other authentication information as per my email instructions and I will then be able to see what is going on with your account.

When it comes to time-sensitive, account-based issues it is always best to reach out to Shopify Support in a more direct manner. I understand that you tried to do so, however, it seems like there was a technical issue preventing you to do so. When on the Help Centre page, you should see Support > Contact Support in the main menu or there’s a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead.

In some cases, Chrome extensions and cache can interfere with the Help Centre’s login/authentication process and you might experience a “loop” when trying to contact our support. If this happens, I’d recommend clearing your cache or to log out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.

Speak Soon,

Bo

3

I have a store as well, pulled up my email and my printful account that was connected to the store, yet it didn’t save anything and I can’t find it. Any way you can help with that?