I replied directly to you kcont11 via PM, or reach out to me via my contact details
See my shopify entry here too
https://www.shopify.com/partners/directory/partner/dan-the-web-man
Topic summary
Store owners report contact forms appearing to submit successfully but emails not arriving. The issue stems from multiple causes requiring different solutions:
Primary Technical Causes:
- Incorrect SPF (Sender Policy Framework) records in DNS settings preventing Shopify from sending emails using the store’s domain
- Stores being placed on Shopify’s “suppression list” after repeated email bouncebacks
- Email providers (Gmail, Outlook, etc.) blocking or filtering Shopify-sent emails as spam
Recommended Solutions:
- Update DNS TXT records to include Shopify authorization:
- For Gmail:
v=spf1 a mx include:_spf.google.com include:shops.shopify.com ~all - For Outlook:
v=spf1 a mx include:spf.protection.outlook.com include:shops.shopify.com ~all
- For Gmail:
- Ensure only ONE SPF record exists (multiple records cause conflicts)
- Wait 48 hours for DNS propagation after changes
- Contact Shopify support via chat to request removal from suppression list if emails still don’t arrive
- Verify emails aren’t landing in spam folders
Key Points:
- The issue is typically NOT Shopify’s fault but rather domain/email provider configuration
- Stores on development/trial plans may experience different behavior than paid plans
- Some users successfully resolved issues by using alternative sender email addresses or third-party form apps, though these have privacy/speed tradeoffs