Why is my ecommerce platform not working on 08/08/2022?

i have a problem with my shopify it’s down and their is a message said “There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our Status page for updates and try again later.”

and their is no issue so

also i can’t reach the support cuz it’s keep making me back to the homepage

3 Likes

Hello Community,

I am unable to click “Add to cart” when I’m changing Product Variants (“Sizes” in my case).

You can only click “Add to cart” on the first visit of the product page and it automatically selects the first variant which is size “S” (Screenshot 1). Whenever you switch sizes it shows a greyed out “Add to cart” button and a block sign when hovering over it. (Screenshot 2)

Screenshot 1:

Screenshot 2:

I didn’t have before this problem before, but recently I noticed that it didn’t work properly anymore. So I think it might be a miscode or something.

I am using Dawn Theme by the way

All help would be appreciated :slightly_smiling_face:

Thank you!

How do i fix this?

This is PageFly - Free Landing Page Builder. I would love to provide my recommendations for your store based on 6 years of providing solutions for about 100.000 active Shopify merchants.

Regard your concern about cannot click Add to cart button when changed variant. Please help me to check if your product variation in stock or not. That is greyed out might be because of your product has sold out and cannot add more item to the cart.

You can check by > Shopify Admin > Product > Product name > check the stock

If you feel my answer is helpful, like it or mark it as a solution. Let me know if you have any questions.

Best regards,

PageFly

i went inside admin it said server error try to contact shopify support no1 there it keep redirect me to the home page, what is going on any1 having the same problem?

1 Like

Hi,

Shopify is down and is not letting us get into our store or make any edits. I have tried to contact support but that also appears to be down. Anyone got any ideas of next steps?

Thanks,

Kira

1 Like

After unsuccessfully trying to create a discount code, the shopify backend only throws errors.

I can’t login anymore and I can’t even contact Shopify support:
After selecting the shop, I get the message that the shop wasn’t found or was moved.

I removed all cookies, logged in again - even with another browser - same error.

Anyone from shopify here able to help?

The shop URL would be https://shop.owotron.com

Thanks in advance and

best regards from Salzburg, Austria

hello - can anyone can help please

When trying to log into my store - I get a message saying

We couldn’t find that page## The page you’re looking for doesn’t exist, or it might have been moved.and a link to “contact support”

so I click on "contact support’ and it takes me to a log in for my page - which I then click on - and it just takes me round in circles back to the same message!!!

My website is live when I check, but I can’t get into my store to see orders etc.

Any help at all would be great

thanks

1 Like

Hi, I don’t have a fix but experiencing the same problem

I am having the same problem for both my online stores. Customers are not being able to check out and I’m not being able to access my dashboard.

We cannot even login as it gives an error. To make matters worst all options to contact support is redirected to the contact support start up page as you cannot get hold of a support agent or log a query. How are we suppose to contact support if they have removed the support options. When will this issue be resolved.

I can’t access my Shopify store. It says

We couldn’t find that page

The page you’re looking for doesn’t exist, or it might have been moved.

I can’t contact the support. Website is opening fine but i can not add products in the cart. I don’t know what happen suddenly. Please help me ASAP. Thanks

My website link is www.thecoffeesouq.com

Same problem here, has anyone found a way to contact support? Shopify Status is not showing any problems.

Same here!

No idea how to fix it but the problem occured about 10 minutes ago.

@Shopify_77 can you please help with the issue.

1 Like

I’m also having the same problem! Maybe Shopify is down??

1 Like

i cant log into my site to access chat support either

Hi,

I can’t access my store nor using the chat option since I don’t have access to my admin.

Does Shopify have phone number??? Please help.

here look:

https://levyroy-gmail.tinytake.com/msc/NzIwNTIwNF8xOTk5ODU0Nw

I’m getting the exact same thing - there must just be an error they’re end, its annoying that theres no way to contact support though!!!

I am having the same problem. My website is still live but I cant get in to do any admin or get orders

1 Like

Hi,
is there a way to contact support not using the support form? Our whole backend is down and so I get an error prompt when the shopify contact support form asks me to choose my Shopify account.

Any help very appreciated!

4 Likes