my home page is suddenly displaying white but other pages are fine
please i need urgent assistane
Hello, @felicia5 .
Can you tell me the name of the theme you are using currently? Did you make any changes to the theme just prior to this happening, things like adding or removing any apps for example? Can you share with me a link to your store front please?
The first thing I would like to diagnose is whether or not this is a local issue. To do this, can you please carry out all of the following steps:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try on another web browser or an incognito window.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another device or on the Shopify Mobile app.
- Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
- Ensure there are no pop ups being blocked in the web browser.
- Ensure you do not have any firewalls or pop up blockers enabled on the device
Looking forward to your reply!
i am using prestige theme, and i was just editing generally when it happened my site is https://infinityidol.myshopify.com/
I’m afraid I do not have access to the homepage, as the storefront is currently password protected:
If the local troubleshooting steps I outlined above do not work, then in this case I would advise reaching out to our live support team. They will be able to login to your account to investigate what is going on here.
Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.