Why is my iPhone 13 Shopify app consistently freezing?

Shopify Discussion
1

The shopify app on my iphone 13 is frozen on the log in page. I have deleted and uploaded the app multiple times. Nothing. Unable to find Shopify cache and data in my settings as one comment suggested. Any suggestions?

2

If you are having trouble with the Shopify app on your iPhone, there are a few steps you can try to troubleshoot the issue.

First, try restarting your phone. This can sometimes resolve issues with apps that are freezing or not responding.

Next, try clearing the app’s cache and data. To do this, go to the Settings app on your iPhone, and select the “General” tab. From there, scroll down and select the “iPhone Storage” option. This will show you a list of all the apps on your phone, along with how much storage they are using. Scroll down and select the Shopify app, and then tap the “Delete App” option. This will delete the app and clear its cache and data. Once the app has been deleted, you can re-install it from the App Store.

If you are still having trouble with the app, you can try resetting your phone’s network settings. To do this, go to the Settings app, and select the “General” tab. From there, select the “Reset” option, and then tap the “Reset Network Settings” option. This will reset your phone’s network settings, which may resolve any issues with the app.

If none of these steps help, you may need to contact Shopify’s customer support for further assistance. You can do this by going to the Shopify website and clicking the “Support” link at the bottom of the page. This will take you to the Shopify Support Center, where you can find help articles and contact information for Shopify’s support team.

3

Hi there @Kellieolver

Thanks for reaching out, I would be happy to help you troubleshoot this iOS Shopify App issue you are experiencing.

I understand that you are using an iPhone 13 device. Could you please also confirm the iOS firmware version that you are using? Please note that most iOS beta versions are not currently supported or recommended, as you may encounter issues when using the Shopify app.

Many Shopify Mobile issues tend to be local to the device itself. With that in mind, I would encourage you to ensure that the device is running the most-up-date version of the iOS software (excluding beta versions), and also that the Shopify Mobile app itself is up-to-date.

If the issue persists after updating your device as per the above guides, then you can also try the following troubleshooting steps:

  • Navigate to the native Settings application on your iOS device.
  • Navigate to the Shopify app within the Settings.
  • Toggle Remove all sessions on next launch to ON.
  • You will then need to relaunch the Shopify app and try logging in again.

Let me know if the above works out OK for you!

4

Hi Rick, just saw this response to my question. And thank you very much in getting back to me. I will give it a go and get back to you then…Kellie

1 Like