Why is my new ecommerce account asking for multiple sign-ups?

Technical Q&A
1

I just signed up for Shopify yesterday and tried to connect a custom domain registered with a 3rd party. I did the dns settings and added txt records, etc, per instructions but something has gone wrong.

First, when I’m logged into my account the site asks me to sign up for a paid plan for 3 months for $1.00

I did that yesterday but today, it’s asking me to sign up again. I only have one account registered, but I did have a free account at first. Did I mistakenly create a 2nd account I’m unaware of when signing up for the paid plan? I doubt it because I never signed up twice with the same email.

Second, when I go to my stores, I have 6 stores listed under my account.! These are all with misc, domains. How did this happen? I don’t know.

Right now, being new to Shopify software, I need to know step by step where to go to start my store. Basically a primer on navigating the site. I have not found a video for beginners to learn this. Any help files and instructions on the Shopify site have been confusing.

FYI, I am NOT a beginner at website design and hosting. I have designed several websites for myself and others over the years using Wordpress, I can navigate page builders, hosting, custom domains etc. etc. However, I’ve never had experience dealing with shopping cart software, nor shopify.

PLEASE, I need some guidance. I don’t think I should be hiring anyone to help right now. First I don’t want to spend the money buy also, as I’m paying for a plan, I would expect basic help for new users to be free. Of course advanced stuff I’d expect to pay for if I couldn’t do it myself, but this is just

2

Hello @thetonester

Are you still facing any issues? I am a Shopify partner, I am happy to help you.

If you are available we can jump on a call or Gmeet or Zoom and i can help you with all your question.

Thanks @thetonester

3

Hey @thetonester .

Thanks for reaching out.

I would suggest speaking with our live support to get further assistance with the accounts that may have been created. Since we are unable to authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. You can get in direct contact with our live support by navigating to the Help Center.

When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to speak with support and you will be connected accordingly.

Additionally, we do have a great Intro to Shopify guide available on our YouTube that you may be interested in.

Let me know if you have any questions.