Why is my online store not available after changing my bank card?

Shopify Discussion
1

Hello, I hope you are fine, I have a problem with my store, when I want to enter the store, a message appears saying that my store is not available, knowing that my store is locked immediately after I changed the bank card.I do not know the reason for this problem.

Please, if you have a solution to a problem, do not hesitate to help me.

best regards.

2

Hello, I hope you are fine, I have a problem with my store, when I want to enter the store, a message appears saying that my store is not available, knowing that my store is locked immediately after I changed the bank card.I do not know the reason for this problem.

Please, if you have a solution to a problem, do not hesitate to help me.

best regards.

3

Hi, @ayoubdiaz .

I understand you’re currently experiencing an issue with your store as you’ve tried changing your payment method on file and your store is displaying as unavailable. Rest assured, I’ll do my best to provide you with proper next steps to ensure this is resolved for you.

First, I recommend checking the account owner email inbox, spam or junk folder for any correspondence from our team. If you are not able to locate an email from our team, the next step is to reach out to our Live Support via chat, email or scheduling a call-back for phone support.

Since we do not have proper access to authenticate your account or provide account specific information via our Community Forums, contacting our support team will be best. Our team will be able to authenticate your account and take a closer look to investigate the issue.

I’ll share the steps below on how to get in touch with our Support team.

How to contact Shopify Support:

  • Navigate to our Shopify Help Center and login to your store.
  • Enter a topic in the search bar and click Search.
  • Scroll down to the bottom of the page and click Continue under Get Support.
  • You’ll then be presented with the available contact options.
  • Please note: The option for a callback may not always be available when reaching out to our live support. We continue to offer 24/7 support through our live chat and an advisor would be happy to assist you.

Let us know if you have any further questions or concerns!