All i can do is click on support and i have read a lot of peoples problems like mine that were fixed, although their problems were fixed by getting an email. So If that i can get this message fixed i would really appreciate it.
Hi there @mobstert2005 !
I’d like to check out a few things with you here, to ensure you’re able to work with our internal teams on getting your account moving forward again.
The first thing I’d recommend would definitely be to check in your account owner email address to see if you have already gotten an email out about this.
Try searching in your ‘spam’ or ‘others’ folder as some email providers can filter messages like these.
If you’ve gotten an email out from our team already you can reply there with any information or documentation that may have been requested of you.
Should you not have received an email contact about your account, then your next steps would need to be to reach out for account support via our Help Centre here.
You can enter what your support topic is on that page to see your options for contacting us.
In order to provide account support (such as with this payout hold), we would need to be able to access and discuss your account securely and you may need to work with one of our specialist escalated teams via email in order to proceed.
Let me know if you’re able to find that email contact in your email provider or if you’re able to reach out for support via the Help Centre as outlined.