Why is my payout still pending after 7 weeks?

Shopify Discussion

Topic summary

  • Issue: A merchant’s Shopify Payments payout has shown “pending” since May 31, 2023 (about 7 weeks). They’re frustrated and considering closing their store.

  • Attempts so far: The merchant says they tried contacting support but received no resolution. They also mention their personal bank, but no clear outcome is provided.

  • Guidance provided: A Shopify Community advisor recommends checking Shopify Payments setup under Settings > Payments for any required actions (e.g., incomplete verification or additional documentation). They link to a help article on payouts for possible causes of pending status.

  • Support access: The advisor explains the forum cannot access account details. They provide a direct support link so Shopify Support can review the account and investigate payout status.

  • Action items:
    • Verify Shopify Payments setup and complete any outstanding verification steps.
    • Submit any requested identity or business documentation.
    • Contact Shopify Support via the provided link for account-specific assistance.

  • Status: No resolution within the thread; the issue remains open pending the merchant’s follow-up with support and completion of verification steps.

Summarized with AI on January 24. AI used: gpt-5.
1

I am still waiting for a pay out since may 31 2023, it still shows pending, at this point I’m thinking to close my store, my payments are still not going into my bank it’s been 7 weeks now!

2

Yes I’ve tried to reach out for support, and nothing

3

My personal bank

4

Hi @Laglamdollss99

Thanks for reaching out here for help - welcome to Shopify Community.

I understand that you have been waiting for a Shopify Payments payout for over a month now, and it’s still showing as pending. That’s certainly not ideal, so I can appreciate that you want to figure this out.

Have you confirmed that you have completed your Shopify Payments setup? If you navigate to Settings > Payments and look for the Shopify Payments section, you should be able to see if anything requires attention such as incomplete verification steps etc. It may be necessary to submit further documentation in order to complete your account and deposit your payouts.

Here on the Community, we can’t access any of your account information, so I am unable to provide account specific reasoning for why this is happening. We have some information here on our help center about payouts that may help you identify the cause for this, however if not I would suggest contacting our support team directly. You can reach our team using this link, and one of our support advisors would be happy to take a closer look at your payouts and help you identify what is happening.