My payout is pending 3 weeks after the due date. I have created a ticket, had it escalated, just to hear nothing back from Shopify. I need this issue resolved. I just need my hard earned money. I make everything by hand and I am a new store trying to build. HELP!!!
Hi @DizzyD
I’m sorry to hear about the delay with your Shopify payout. Here’s what you can do:
1-Verify Your Payout Settings: Ensure your bank account details are correct and that your payout schedule is set appropriately. In your Shopify admin, go to Settings > Payments > Shopify Payments > Manage, and check the Payout schedule section. Shopify Community
2-Check for Account Notifications: Look for any messages or warnings in your Shopify admin that might indicate issues requiring your attention, such as the need to submit verification documents. Shopify Community
3-Contact Shopify Support Directly: Since you’ve already escalated a ticket without response, try reaching out through Shopify’s Help Center:
- Visit the Shopify Help Center.
- Enter “Contact Support” in the chat box.
- Log into your shop.
- Select one of the available support options (chat, email, or call) to speak directly with a support advisor.
Persistent payout issues can sometimes be due to verification problems or bank account discrepancies. If your bank account information is correct and you’re still experiencing delays, contacting Shopify Support directly is the most effective way to resolve the issue.
I understand this situation is frustrating, especially as a new store owner. Taking these steps should help expedite the resolution of your payout problem.
If you have other questions, I will also answer them.
Best regards,
Daisy
Are you kidding me? This was 6-8 months ago. I’ve deactivated my account
and my legal dept handled my issue..
Dizzy Dain
Creative Director. Public Artist
Hi,
Sorry for late reply.
I am happy that your issue is fixed.
I hope I can support you with future issues if you have any.