I am switching over from WIX to Shopify cause Ive been told its a better place to scale my buisness. I have already invested quite a bit of money in theme otherwise I would be back on my way to WIX. I have done everything to transfer my domain to Shopify. My DNS settings are exactly what all the guides mention. A records are at 23.227.38.65. My CNAME is set to shops.myshopify.com. I would really appreacite any help because I am loosing out on massive business its been over 6 days.
Topic summary
SSL/TLS certificate for a migrated Shopify domain remains pending well beyond 48 hours, despite DNS appearing correctly configured. The store owner moved from WIX to Shopify and reports over 6 days of delay and business impact.
DNS settings shared: A record points to 23.227.38.65 and CNAME to shops.myshopify.com, matching Shopify guides. Screenshots were provided showing the DNS setup and an error when attempting support.
Shopify staff advised that account-specific investigation is needed via Live Chat (accessed through the Virtual Help Assistant by typing “Connect me to Live Support”). The user reported an error when selecting their store during the support flow.
Next steps recommended by staff: clear cache and cookies (all time), ensure browser isn’t blocking all cookies, and try another browser and incognito mode. The issue remains unresolved in-thread; outcome depends on successfully reaching live support after completing the local troubleshooting.
Hi @Strangestore ,
Since it’s been more than 48 hours and your domain’s SSL is still pending, we’ll need to access your account to take a closer look at your domain. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat. Please visit https://bit.ly/3cJkx8V and use the Virtual Help Assistant to get through to our team. You can input the phrase “Connect me to Live Support” and you should be directed through to our support team!
Please reach out here if you have difficulty reaching our team.
Hey there,
Thank you for reply. I am having trouble connecting to your team. I ask for live support and it asks me to choose my shopify store. When I do I get an error message. Please guide me with how to go about solving this.
Hi, [email removed]Strangestore!
Are you able to try the different steps below please -
- Clear the cache and cookies (in Chrome, use the “all time” time range).
- Ensure the browser’s cookie preferences are NOT set to “Block all cookies”
- Try on another web browser, AND try within the browser’s incognito mode.
This may be a local issue so it may be best to try local troubleshooting steps such as the above! Please let me know how you go with this!