Why is my Stripe payment option not appearing on my UK site?

Payments + Shipping & Fulfilment

Topic summary

A UK-based merchant cannot locate Stripe as a payment option in their Shopify store.

Key Issue: The merchant has a UK-registered business and Stripe account but lacks UK residency, creating concerns about providing tax ID or Social Security Number (SSN) for Shopify Payments.

Explanation Provided:

  • When eligible for Shopify Payments in the UK, Stripe typically doesn’t appear as a separate option because Stripe powers Shopify Payments behind the scenes
  • Using Shopify Payments avoids additional processing fees
  • Merchants with existing Stripe accounts can request a review to enable it separately

Recommended Solution:
Contact Shopify’s live support team through the Help Center to explain the unique residency situation. Support can escalate to the billing and payments team to determine eligibility for enabling Stripe directly.

Status: Unresolved; awaiting merchant contact with support. One user shared an external article about UK payment methods as an additional resource.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hey there

If someone knows if this problem can be solved please let me know.
I can’t find the stripe option as a payment method, my location is UK

5 Likes
2

Hi @Renato12

If your business is eligible to use Shopify Payments then you will generally not have the separate option to use Stripe. Stripe is one of the banking partners that powers Shopify Payments so the requirements would be the same and you would not have to pay additional processing fees.

That being said, if you have an existing account with Stripe you can reach out to our live support team to request a review to see if that option can be made available. You can contact our live support through the Help Center.

3

Hey @Shay

Thank you for your answer, my concern is that I have a business registered in the UK and a stripe account also, but I don’t have UK residence, so I guess that Shopify payments will eventually ask me for tax ID or SSN, and I can’t provide that, so in this case is there any solution for me?

4

Thank you for those extra details! In this case I would recommend contacting our live support and let them know of your unique situation. They can then escalate this to our billing and payments team to review and see if you are eligible to have Stripe enabled on your store.

5

Here is the solution, check this article >> https://www.linkedin.com/pulse/boost-your-uk-shopify-sales-accept-various-payment-methods-6gnnf

6 Likes