Why is no one responding to my sales channel setup requests?

Shopify Discussion
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I have reached out to 4 shopify experts to help me with sales channel setup and none of them have responded to help. Does anyone have any idea why and who could help me resolve this issue?

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Hi Kaylam215,

May I know the details of the issues you are currently facing?

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Specifically, I need help setting up my Google sales channel for my website.

4

Hi Kaylam215,

Are you getting any error message when attempting to connect Google sales channel to your Shopify shop?

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Hi Kaylam215,

I’ve been searching the net and found this link (see below), not sure if you have checked it out but it explains everything about the google sales channels requirements and how to set it up.

https://help.shopify.com/en/manual/promoting-marketing/create-marketing/google

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6

Hi, @kaylam215 .

Thanks for reaching out!

Could you provide more context as to what issues you’re experiencing when setting up the Google Sales Channel?

Before setting up the Google Sales Channel to your Shopify admin, there are store requirements and Google account requirements that must be followed.

Store requirements:

  • You need a Shopify online store, and your store can’t be password-protected.
  • You need to add a valid payment provider in your Shopify admin.
  • You need to add a Refund Policy and Terms of Service to your online store.
  • These policies must be available in your footer navigation menu. If you haven’t added your store policies to the footer navigation menu, then click Add the refund policy and terms of service to your footer navigation menu in the setup checklist.
  • You need to add your contact information to a page in your online store, and the information needs to be visible to customers.
  • You need to include at least 2 contact methods such as email address, phone number, and mailing address. Contact forms aren’t counted as a contact method by Google.
  • You need to ship to one of the supported countries, and you need to sell in a currency that matches the country. The Google channel doesn’t support Google beta countries.

In order to set up the Google Sales Channel, you’ll need to have a Google Merchant Center account associated with a verified domain that isn’t associated with another account. Your Google Merchant Center account must be connected to the Google Sales Channel.

We have a step by step process that you can follow within our help center resource. After you’ve completed the setup, your products that are available on your Shopify store will start to sync with Google.

Let us know if you have any additional questions!

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Thank you for the help :). I’ll check out this article and hopefully it will help!

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Thank you for the list, it really helps! Going through it there are a few things that I haven’t completed yet. If I have any trouble after completing this list I will reach back out.

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Please be very careful with just following Shopify guides. Because Shopify makes it so easy to connect without really making sure you 100% comply with policies other than the basics, it is very easy to get suspended.

Make sure that you read Google’s policies first:

You can also look at the most common suspension issues in the below link that can help you prevent common issues: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Account-Fix-amp/m-p/1086444/highlight/true#M39128

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Hi, thank you for the help! It is alot which is why originally I really wanted to hire a shopify expert to do this for me so that it’s not done wrong. I’m still looking and reaching out hoping for a response but if you could recommend anyone to me that would help alot!