kindly i need to solve my problem as i linked my pay pal account with my online shop on shopify and when my customers are trying to complete their purchase it sends them a message ( this transaction cannot be completed because it violates the paypal user agreement ), kindly check the attached screenshot for the problem, Any Solutions
Any solution ?? @Ollie
Hey, @Ahmed_Alaa !
I’m sorry to hear your customers are encountering an issue with completing payments on the PayPal gateway. While we would like to assist you with this, it’s best to contact PayPal for assistance as the concern falls within their scope of support. According to this help doc from their help center, you can “Contact PayPal Customer Service to determine what part of the PayPal User Agreement is in question.”
Feel free to activate a different payment gateway in your store so your customers are still able to place orders while PayPal looks at the issue. You can find the list of available payment gateways in your region on this page and the guides on how to activate them in your admin on this page.