Why is the 'ONERWAY' payment method failing at checkout?

Payments + Shipping & Fulfilment

Topic summary

Multiple Shopify merchants are encountering a checkout error when using the ONERWAY payment gateway: “There was an issue processing your payment. Try again or use a different payment method.”

Root Cause:
ONERWAY (post #5) clarified that while installation requires no certification, stores must complete an audit/approval process with ONERWAY before processing transactions. The payment provider indicated merchants should contact their marketing team for account activation, which supposedly takes only minutes.

Ongoing Issues:

  • Many users report no response from ONERWAY support emails (support@onerway.com, merchant@pacypay.com)
  • Confusion about the exact approval process and what information to submit
  • Some merchants report funds being held after customer payments, with ONERWAY not responding to withdrawal requests
  • Wait times extending 3+ days with no resolution

Status: The discussion remains unresolved for most participants. Despite ONERWAY’s initial response, subsequent users continue reporting communication failures and unprocessed payments, raising concerns about support responsiveness and fund accessibility.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hey everyone.

I added the payment provider “ONERWAY,” then went to my store’s site and tested to see if the payment method worked. When I’m at the checkout, and I click “credit/debit” as a payment method, then “pay now,” it shows an error that says this: “There was an issue processing your payment. Try again or use a different payment method.”

I have activated the provider, and it is not in test mode.

Can anyone help me figure this out?

4 Likes
2

Having same issue to with Onerway Payment Gateway “There was an issue processing your payment. Try again or use a different payment method”

1 Like
3

I’m getting the same issue! Is there a certain way to ensure that I’ve connected to ONERWAY correctly?!

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4

same issue here, any solution please?

5

Hi Gvggghnu,

Thank you for your question. We have checked and found that this problem is caused by your store’s failure to record on ONERWAY.

Please note: No certification is required to install ONERWAY. However, before making a transaction, the store must be audited by ONERWAY before it can use the payment service.

You can reach out to our marketing team Moderator Edit for assistance of issuing your account, the process can be less than a few minutes.

Thank you for choosing ONERWAY. :slightly_smiling_face:

6

Hello, I’m having the same problem with ONERWAY, is there any solution?

7

Dear ONERWAY

I have the same problem . How can we activate the payment please ? How can we send bank information ?

8

Hello OnerWay how can I reach out to your marketing team Moderator Edit for assistance of issuing my account?

9

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what exact URL should I send you? for everything to work, because the instructions sound extremely vague in wording

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10

Hi Andrey,

I am facing the same issue now. How did you dealt with this problem. Did you resolve it?

I’d appreciate your insight and guidance.

Thanks

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11

hello, i have the same problem i tried to contact you and with my website link, and got no response please help me and approve it as soon as possible.

I reached those emails:

support@onerway.com & merchant@pacypay.com

I dont understand how to reach your marketing team Moderator Edit for assistance

my website link is here : https://aurarhythm.com/

12

Hello Hamza1 ,
Did you find the solution for this problem please tell me am stuck here
best regards Top-G

13

Hello did you resolve this issue? I need to withdraw my payments but I don’t know how to.

14

Hello did you figure it out? I’m trying to withdraw my payments but don’t know how to with Onerway

15

I did message them on those 2 emails and no response, for now, it’s been 3 days with no hope of fixing this.

Honestly, it feels like I’m trying to reach someone who doesn’t care…

16

me too bro , can we message each other on facebook so we can discuess it ,

17

Hey, did you ever find a solution? I’m having issues with them and no one is replying to me on their end.

18

Hey, I’m in need of very urgent support. My customers have been charged hundreds of dollars yet on my website it says the payment was expired. Please send me my funds immediately, as were paid by my customers and are being held by ONERWAY who are not replying to any of my many emails over many days.

19

Good Day Onerway i am a business holder in South Africa i have sent you guys i email with my site url because i added Onerway Direct to my site and i haven’t gotten no reply and i have a payment pending from your site and i would also like to know if a payment was successful how would i receive my money that was paid?

20

Hi Bro

did you solve this problem if sloved than plz help me also i will appreciate your kindness.

thank you and plz reply soon if you see my message