Why is there no way to contact Shopify directly? That's bad business

Shopify Apps
1

Why is there no way to contact Shopify directly? That’s bad business.

2

Attaching a direct link to Chat support.
https://help.shopify.com/en/questions#/contact/chat

If the link keeps redirecting to the home page, try opening the link in Chrome (Incognito mode).

3

Hello @Cazryn ,

You can contact directly to the Shopify support via live chat here: https://help.shopify.com/en/questions#/contact/chat