Hi team,
I’ve setup an automatic discount code, exactly how I would usually yet this one isn’t working. Is anyone else having an issue? Can someone help me??
AI-generated summary
Automatic discount code not applying to orders; requester asks if others have similar issues and seeks help.
Status: No platform-wide discount issues per Shopify Status; likely a setup/configuration problem.
Key constraints and behaviors:
- Only one automatic discount can be active at a time.
- Automatic discounts take precedence over manual discount codes; discounts cannot be stacked.
- Customers must add all eligible items to the cart before proceeding to checkout for the automatic discount to trigger.
Suggested actions:
- Review discount setup against the Creating Automatic Discounts guide.
- Check for conflicting or multiple automatic discounts.
- Test with eligible products and ensure cart conditions are met.
- If still failing, contact Support via the Help Center (live chat, email, or callback) using the provided steps.
Current outcome: No resolution confirmed; support representative followed up inviting further questions. Discussion remains open.
Hey, @lstrong21 .
Thanks for reaching out here! I noticed you are a new member, welcome to the Community forum. I’m happy to take a look into this for you.
Currently, there are no known issues with discounts as per our Shopify Status page. In this case, it will be really helpful to get some more context regarding the issue. For example, do you have other automatic discounts running currently? For context, you can have only one active automatic discount at any given time. Automatic discounts take precedence over discount codes, and customers can’t apply multiple discounts to a single order.
It’s also important to note, for an automatic discount to apply correctly, your customers need to add all eligible items to their carts before they move to checkout. You can learn more about this in our great help document: Creating Automatic Discounts.
If you’re still facing setbacks after confirming these things, I suggest reaching out to our support team. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ Our support team will be able to access your account specifically, to take a closer look.
In the meantime, how has everything been going with your store? I’d love to hear more about your business and the types of products you sell.
Hey, @lstrong21 .
Just checking in with you to ensure you receive any support you need. If you have questions, please don’t hesitate to reach back out.
Warmly,