I have an automatic discount setup the same as always and it’s not working at all - below are the screenshots to show you and my url is www.sctdesignco.ca any help would be appreciated!
Hi, @Springtime79 !
I’m happy to help.
First of all, thank you for sharing your URL and all those screenshots, that’s super helpful! I went on your site and added a product from the SRCHA SALE collection (I just typed in SRCHA on your store and selected one of the items), and the discount code seems to be working, as shown in this screenshot:
I know in the title of your post you mentioned that you were trying to make an automatic discount, and this is a discount code, so that might be what’s different. To create an automatic discount, you can follow the steps outlined in this tutorial. Please let me know if something is still going wrong on your end, or if you’d like assistance creating an automatic discount code. I’d be happy to help!
While I was looking over your store today, I thought of something you might want to try out, and that is adding a favicon. A favicon is the icon on the browser tab, like this:
The steps to adding a favicon to your store are laid out in this help document. People will typically make their favicon their logo, or an image that is related to their business (like an emoji). To find a favicon generator, search the internet for free favicon generator.
Please let me know if there’s anything else I can help you out with!
Hi there thank you for your reply, because my customers were aware that I had a sale going on I had to switch to a discount code for them to use - so the automatic discounts are still not working and I’m wondering if there is a shopify issue with this?
Hi, @Springtime79 !
Thank you for getting back to me. I’m not aware of any current Shopify issues that would be affecting discounts. Do you still have the automatic discount in question enabled? If so, could you share a screenshot of those settings with me (as I believe the screenshots you shared previously were for the discount code)? That would be super helpful and I’ll do some investigating.
Thanks for working with me on this!