Why isn't my purchased plan making my store active?

Why is my store inactive? i bought the plan as well

1 Like

There could be many reasons, take a look at this blog post on why Shopify store may become unavailable.
https://community.shopify.com/c/blog/faq-why-is-my-store-unavailable/ba-p/1077560

Hi, @boblintic !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I appreciate you taking the time to outline your situation. Since there can be various causes to this, my suggestion would be to be in touch with our support team. From there, our specialist will be able to take a closer look and create a support ticket to the correct team. If you have already received communication, I’d suggest either replying directly to the automated email you received, or to reach out directly to our support team by visiting our Help Center so that they can assist you further.

Thank you for your patience during this time!

Hi @boblintic

The best way to find the solution would be to contact Shopify Help Center. This link might be helpful: https://help.shopify.com/en

Hi again, @boblintic !

I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need regarding your store. Have you contacted support regarding this? Feel free to provide some additional information and we can take a closer look.

Talk soon!