Why is my paid plan still showing my store as inactive?

Shopify Discussion
1

Hi Shopify Community!

Have you ever witnessed that you chose a plan and paid for it but after that your store is still inactive? Moreover Help Centre is not available.

Any ideas to solve the problem?

Many thanks guys.

Gabor

2

Hi @gabor_r

Kindly talk with support to resolve this.

Try the below link to directly access the chat support
https://help.shopify.com/en/support/topic-select/login-issue/contact

Thanks

Sheesh B

3

Thx Sheesh.