Hello, I am trying to contact Shopify Support and the Chat is not working
I need to request refund on some app fee charges, please someone help
Hey @lluviaonix ,
Are you coming across an error when trying to connect to live chat?
Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
- If you are unable to log in, you can choose the “Continue without logging in” option at the start and continue through the same process.
- You’ll then be prompted to ask about a topic:
- Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help:
- Clicking on this button at the bottom will then present you with the different support options available:
If you have any questions please feel free to thread those below.
Cheers!