Hello, @INA_MSWEB
I have received your message. Thank you so much for helping me out. I have been trying to contact Shoptify through that email you sent me (supprt@shoptify.com) but no one is responding to me. I tried replying to your email to let you know about it but i got an email from an employee who i think works with Shoptify because near his name, he has “(Shoptify)” telling me to text u from here (he sent me a link and it took me here). Now, im still trying to get in contact someone regarding my two refunds but it seems that im not managing. Can you please let me know what the phone number is? I would really appreciate it.
@luvt4n31 if your trying to contact “shopify” then full stop always verify spelling of principal contacts.
Shopifys email was support@shopify.com not whatever misspelling you’ve been using.
And for main contact it’s better to use the shopify help chat and ask for an “advisor” on the help site while signed in
https://help.shopify.com/ (remember to ask for an “advisor” to get past the bot)
Hi @luvt4n31 Thank you for reaching out. I understand your frustration and am here to assist you. First, please note that the correct contact email for Shopify support is support@shopify.com, not supprt@shoptify.com. Please resend your email to the correct address to ensure it reaches the right team. If you prefer to speak directly with a Shopify representative, you can contact their support team via phone. Here are the steps to access Shopify’s phone support:
- Log in to your Shopify account.
- Click on the “Help” section at the bottom of your admin dashboard.
- Select “Contact Shopify Support.”
- Choose the phone support option, and you will be provided with the necessary contact number.
Please let me know if you need further assistance or if there’s anything else I can do to support your efforts.
Best regards,
Ina
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Hello @PaulNewton , thank you for letting me know. That was a typo i did on here not on the email i sent. The email i sent yesterday was on the correct email address.