Why isn't stock updated when I issue a refund and tick the 'Restock' checkbox?

Shopify Discussion
1

We get a lot of our shipments rejected by US Customs when the packages arrive into the US from Canada.

We offer to reship our customers orders until they receive them or ask for a refund.

When I give them a refund, we already have the original package back and we need the inventory to reflect that.

But I’ve just realised that checking the ‘restock’ checkbox does nothing.

Can someone explain the logic behind this?

1 Like
2

Hi @Molinoglass would you please give access to your store so that I can analyze the problem

unless the access has been given I cannot locate the exact problem

3

Which theme you are using . We can assist you on your requirement .

Let us diagnose your store .

You can connect with our support team

Best Regards

Shipperbuddy support team