Why isn't stock updated when I issue a refund and tick the 'Restock' checkbox?

Shopify Discussion

Topic summary

A merchant shipping from Canada to the US frequently receives packages rejected by customs and returned. When issuing refunds for these orders, they expect the ‘Restock’ checkbox to automatically update inventory levels to reflect returned items.

Core Issue:

  • The ‘Restock’ checkbox during refund processing appears non-functional
  • Inventory counts are not updating despite the option being selected
  • This creates inventory tracking problems for returned merchandise

Current Status:

  • The original poster seeks explanation for why this feature isn’t working as expected
  • Two support representatives have offered assistance but request store access to diagnose the specific problem
  • No solution or explanation has been provided yet; the issue remains unresolved
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

We get a lot of our shipments rejected by US Customs when the packages arrive into the US from Canada.

We offer to reship our customers orders until they receive them or ask for a refund.

When I give them a refund, we already have the original package back and we need the inventory to reflect that.

But I’ve just realised that checking the ‘restock’ checkbox does nothing.

Can someone explain the logic behind this?

1 Like
2

Hi @Molinoglass would you please give access to your store so that I can analyze the problem

unless the access has been given I cannot locate the exact problem

3

Which theme you are using . We can assist you on your requirement .

Let us diagnose your store .

You can connect with our support team

Best Regards

Shipperbuddy support team