Why the Favicon not showing Customer Account pages?

Shopify Discussion
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I found favicon not showing on Profile/Setting pages after login a Customer account; I can see favicon on all other pages; Anyone have a solution? Thanks!

1 Like
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Hi @kyle6661

This can occur because of Shopify’s internal caching or lack of a favicon link on certain account pages. To fix it, check your theme. liquid file, to guarantee the favicon code is in the tags and site-wide.

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@kyle6661 There are three situations which will result in favicon not showing issue on your end. You can make what I said here below for the reference and see which one is related. I will also list the solution accordingly to let you better resolve this issue properly.

  1. Browser cache.

  2. Parsing for different browsers.

  3. Favicon not added properly.

Solution:

  1. For browser cache: Delete browser data by clicking the three dots in the top right corner of browser page, then select clear all to finish the data clearing. Then reopen the browser page again to test if you can see favicon.

  2. For parsing of different browsers. If you fail to see favicon on specific browser for a long time, please switch to other browsers and test separately. Sometimes it is related to the way of parsing for some browsers and the favicon can only appear on some browsers which can display favicon properly.

  3. For favicon not adding properly issue: You need to firstly check how you added favicon before, from Shopify customize page directly or from code pages. Please further investigate the previous actions and find out the cause code, then add the favicon from Shopify customize page again or correct the favicon code content.

If still not working by trying the ways I shared here, you can also share more issue details or issue screenshots for better understanding. Thank you!

1 Like
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Hi Kyle6661,
If your favicon isn’t showing on the Profile or Settings pages after a customer logs in, it’s likely due to how Shopify handles certain account pages. These pages may use a different layout or template that doesn’t include the favicon link in the tag.

To fix this, check your theme.liquid file. Make sure the favicon code is placed inside the section like this:

This ensures it’s loaded on all pages using the default layout.

If the Profile or Settings pages use a different layout or bypass theme.liquid, you might need to look into customer account templates like customers/account.liquid or customers/edit.liquid. Ensure those templates also include the favicon code, or that they extend from a layout that does.

Finally, clear your browser cache and test again. If you’re using a custom app or script for those pages, it may override standard behavior—review that too.

Regards,
Mustak