Why was I charged after deactivating my online store?

Shopify Discussion

Topic summary

Issue: Unexpected charge after store deactivation.

  • A user reports being billed Rs 7,700 on 17 Feb despite deactivating their Shopify store about a month earlier and clearing all dues.
  • The store account was associated with the email organicgrowth200@gmail.com.

Evidence and context:

  • A bill receipt image (IMG-20240217-WA0005.jpg) is attached to substantiate the charge; this attachment is central to the claim.

Requested action:

  • The user asks for the reason behind the charge and requests a prompt response.
  • They prefer to be contacted at musabhussain15@gmail.com.

Status:

  • No responses or resolutions are provided in the thread.
  • The matter remains open, pending clarification from Shopify support on why a charge occurred after deactivation and settlement of dues.
Summarized with AI on January 5. AI used: gpt-5.
1

IMG-20240217-WA0005.jpg
IMG-20240217-WA0005.jpg1280×1050 89.8 KB

Hello, Hope you’re well!

I was charged today at 17th of Feb of amount 7,700 Rs, even though i had deactivated my store a month back clearing all dues. My store was logged in with the email organicgrowth200@gmail.com.

I’m attaching the bill receipt and want to know the reason for this charge as i had quit using shopify a month back and had deactivated my store!

Kindly see this matter and reply earliest. You can reply on musabhussain15@gmail.com

Thanks