Why was my new online store unexpectedly taken down?

Shopify Discussion
1

I’m a new user to shopify, just recently started a store and purchased the “Kala” theme from them forest.

All I have done up to this point is connect my domain to the store, and installed the Kala theme that I purchased. I have not done anything else.

I came in today to get started working on the store to find out it was taken down for breaking some sort of ToS with 0 reasoning behind it.

Im having trouble believing the Kala theme is the problem as it has 5.1k downloads and the reviews showing it works fine for other people.

Which leads me to ask, what the heck happened?

This isn’t exactly very welcome for a new user of shopify. I suppose another business wants my money, I just don’t understand.

2

@Phrosts032589 Please contact the Shopify Help Center for assistance, where they will furnish you with a valid explanation.

3

Hi there @Phrosts032589 !

Sorry to hear you’re facing this difficult situation.

Our escalated teams may be able to provide you with more information on the status of your store, though it is often not possible to comment on the reasons for store closures.

This is in order to keep their processes secure, as divulging info on the methodology being used can potentially compromise these processes.

In any case, you can reply to any email contact you would have gotten from our specialist team about your store if you have any queries you’d like to address.

All the best!

4

Well with it being a fresh store with only the “Kala” theme installed and nothing else, one can only assume it was taken down by the Kala theme or an error from y’all.

Shall I contact the support team where I purchased Kala and notify them, even though they boast 5.1k downloads with exceptional reviews.

Also, for clarity. The email says “this email address is not monitored and not to reply to it”.